It is proven that top performers, if not stimulated with new challenges, are at risk of becoming complacent and diluting their 'edge'. How do you ensure that your 'high fliers' feel valued, challenged and continue to develop?
This module is geared towards highly successful sales professionals who wish to broaden their expertise and versatility to cope with client scenarios that less skilful sales people would struggle to navigate.
Key Deliverables / Outcomes
- Detailed understanding of the key elements of rapport and how to use them to your advantage
- Identify different client types and styles and formulate a strategy to develop the relationship further
- Knowing and adapting your own style to achieve positive outcomes
Summary Agenda
- Understanding rapport - what is it? Why is it important? And how do you develop it?
- Verbal, vocal and visual communication
- NLP thinking patterns
- Elements of body language and how they impact outcomes
- Types and styles of people and traits
- Understanding behaviour - yours and the client's perceptions
- Understanding self - how you see yourself and how this compares to other's view of you
- Understanding others - how to recognise other's behaviour style and how to respond effectively to their needs
- Adapt, connect and versatility - Meeting the needs of others by understanding their personality type and take action
- Dealing with different or difficult people / colleagues
Every delegate who attends a Longley Academy Programme will be given the opportunity to practice and perfect the skills covered, enabling them to become more successful in less time.
Related Links
» Building Client Value
» Closing & Handling Objections
» Compelling Presentations
» Effective Time Management
» Enhanced Face to Face Selling Skills
» Powerful Negotiations
» Selling for non sales people
» Strategic Account Management
» Successful Networking
» Telephone Skills - Contact Call Centre
» Telephone Skills - Winning the Appointment
» Trade Show and Showroom Etiquette
» Winning Bids
» Writing Proposals
