At times in business, you find yourself in a situation where we have to deal with conflict of one kind or another. Many people feel unprepared, anxious or even scared of having to deal with any form of conflict however manageable.
This module dismisses some of the myths that surround conflict and provides the delegate with a behavioural framework that puts them in control of their feelings, the feelings of others and the outcome of these often highly charged situations.
Key Deliverables / Outcomes
- Identifies your own Conflict Management Style
- A framework to resolve and prevent disputes
- Overcome the delegates' own personal conflict issues
Summary Agenda
- The definition of conflict and when it is likely to happen
- The 5 Conflict Management Styles
- Typical responses to conflict
- Dealing with difficult people
- Dealing with anger
- The RAFT Model
- Introduction to Negotiation Skills - The 4 Stages of Negotiation
Every delegate who attends this programme will be given the opportunity to practice and perfect the skills covered, enabling them to become more successful in less time.
Related Links
» Boardroom Presentations
» Inspirational Leadership
» Talent Management
