Research has shown that, over a period of time, around 75% of training content is not retained to a useful level following a learning and development programme in the work place. The reason for this is that when the delegate returns to their day to day responsibilities, unless ongoing reinforcement and coaching takes place to coach the new skills and behaviours, he or she will, over time, return to old and familiar ways of working. How can you prevent this from happening and protect your investment?
This is a series of one on one field visits and coaching sessions designed to provide the delegates with an opportunity to practice and refine their new skills and behaviours in real life scenarios. In addition it is proven to promote and accelerate a lasting change in both behaviour and attitude to learning.
Key Deliverables / Outcomes
- Ensures that new skills and techniques are swiftly developed into a natural and enhanced way of doing things i.e. habit
- Provides both individual and management feedback as to retention of learning and willingness to embrace change
- Ensures that the greatest return on investment is realised from any skills based training programme
Summary Agenda
The delegate will be required to arrange a minimum number of face to face client appointments with live opportunities for the trainer to attend as an observer. The trainer will focus on some or all of the following areas:
- Preparation and planning
- Client contact level
- Knowledge of the competitive situation and compelling event
- Opening the meeting and structuring the dialogue
- Questioning, listening and probing
- Handling objections and gaining commitment
Each delegate will be provided with one on one coaching following the client visits and written Field Visit Feedback outlining the areas for focus, what happens next and an agreed time and date for follow up.
Related Links
» Coaching Companies Through Change
» Executive Coaching
» Life Coaching
» Neuro Linguistic Programming
» One on One Management Coaching
» One on One Performance Coaching
